How can we help?

Forgot your password?

Open Donky on your iPhone and choose Set or reset password in Account, or Forgot password from password sign-in. This also lets you set your first password after signing in with an email code. Enter your account email, then use the code from your email to choose a new password. You can then use that same password to sign in on the web. Check your spam folder for verification and reset emails. Never send your password or verification code to support.

Camera and recordings

Check camera and microphone permissions for Donky in iOS Settings. If a call or another app interrupted the camera, end the call and reopen the recording screen. If the issue continues, send the error message and your iPhone model to support.

Shared hands and unwanted content

Open the shared hand’s menu and choose Report hand, or use Report beside a comment. Choose a reason and add any useful details. You can block a user from Friends or from the report screen. Support reviews reports and can remove shared content that breaks the community rules.

For an unwanted avatar, display name or browser share, email support with the profile or hand link and explain the concern. A hand link gives its holder access to that hand; include it only if you want support to review it.

Delete your account

Open Donky Account in the app or delete your account on the web. Choose Delete account, request a deletion code, enter the code sent to your account email and confirm permanent deletion. You do not need a password. This removes your account and associated cloud data from the active service. Your local poker records remain on your device. If you cannot sign in, email support for help.

Privacy requests

To request access, correction or deletion of your personal data, email support@donky.gg. Read our privacy policy for details.